The purpose of this privacy policy is to inform users of the website dyn-supply.com (hereinafter the "WEBSITE") about how their personal data is collected, used, and protected.
DYN SUPPLY attaches particular importance to the protection of personal data and is committed to processing such data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable French regulations.
1. DATA CONTROLLER
The controller of the personal data collected on the WEBSITE is:
NG DYNAMIS
Route de Chacuzard, 73800 Myans, France
SIREN/SIRET : 83771719800027
E-mail : contact@ng-dynamis.com
For any questions regarding the protection of your personal data, you can contact us at: contact@ng-dynamis.com.
2. PERSONAL DATA COLLECTED
Depending on your use of the WEBSITE, we may collect various categories of personal data.
Order-related data
When you place an order, we may collect, among other things:
- first and last name ;
- billing address ;
- delivery address ;
- e-mail address ;
- telephone number, when necessary for delivery or order processing ;
- information regarding the order and the purchased products ;
- information required for invoicing and order tracking ;
- communications with our customer service team regarding the order.
Payment information may be processed directly by our payment service provider. DYN SUPPLY does not store your full credit card details.
Data transmitted via the contact form
When you use the contact form, we may collect the information you choose to provide to us, including:
- first and last name ;
- e-mail address ;
- telephone number, if provided ;
- content of your message ;
- any other information you voluntarily choose to share.
This information is used solely to respond to your request and to follow up on our correspondence.
Technical and navigation data
While you browse the WEBSITE, certain technical information may also be collected, notably through cookies or similar technologies.
Depending on the tools used, this information may include:
- IP address ;
- browser type ;
- operating system ;
- pages viewed ;
- date and time of consultation ;
- data relating to navigation and use of the WEBSITE ;
- statistical data regarding traffic to the SITE.
3. PURPOSES AND LEGAL BASES FOR PROCESSING
Your personal data are used solely for specified, explicit, and legitimate purposes.
Order management
The data required for the order are used in particular to:
- record and process orders ;
- prepare and ship the products ;
- ensure delivery ;
- manage invoicing ;
- provide after-sales service ;
- communicate with you regarding your order ;
- manage any potential disputes.
The legal basis for this processing is primarily the performance of the contract concluded with you.
Certain data may also be retained when necessary to comply with a legal obligation, particularly regarding accounting and tax matters.
Management of contact requests
The data submitted via the contact form is used to:
- respond to your request ;
- follow up on your request ;
- retain the history of exchanges when necessary.
The legal basis for this processing is the implementation of pre-contractual measures taken at your request, where your request concerns a potential order or business relationship, or DYN SUPPLY’s legitimate interest when handling a general inquiry.
Audience measurement and WEBSITE improvement
DYN SUPPLY may use Google Analytics to measure the WEBSITE's audience, understand how visitors use it, and improve its functionality and content.
When the use of cookies or trackers requires your consent, they are placed or used only after your consent has been obtained, in accordance with applicable regulations.
You may withdraw your consent or modify your choices at any time via the cookie management tool available on the WEBSITE, where such a tool is provided.
SEO and visibility of the WEBSITE
DYN SUPPLY may use services offered by Google, notably Google Search Console and Google Shopping / Google Merchant Center, to manage the Site’s presence in search results, improve its search engine ranking, and showcase the products it sells on Google services.
These services may involve the processing of certain technical data or data relating to the products and their online presentation.
4. COOKIES AND OTHER TRACKERS
The WEBSITE may use cookies and similar technologies. Cookies can serve various functions:
- ensure the technical operation of the WEBSITE ;
- remember certain preferences ;
- measure the WEBSITE’s audience and traffic ;
- improve the performance of the WEBSITE ;
- enable certain features related to third-party services.
Cookies strictly necessary for the operation of the WEBSITE may be used without consent when they are exempt from consent under the regulations.
Cookies or trackers used for non-exempt audience measurement, advertising, or any other purpose requiring consent are placed only after you have given your agreement.
You can manage your cookie preferences via the banner or the cookie management tool provided on the WEBSITE.
5. GOOGLE SERVICES
DYN SUPPLY may use various services offered by Google, including Google Analytics, Google Search Console, and Google Shopping / Merchant Center.
The use of these services may result in the transmission of certain data to Google, depending on the service configuration and the features actually used on the WEBSITE.
Certain data may be processed on servers located outside the European Union or the European Economic Area. In such cases, transfers are governed by the requirements of the GDPR and applicable legal mechanisms.
For more information, you can consult Google's privacy policy.
6. DATA RECIPIENTS
Your personal data is accessible only to the individuals and service providers who need it for the purposes described in this policy. Depending on the circumstances, this may include:
- authorized persons within DYN SUPPLY ;
- technical service providers responsible for hosting and maintaining the WEBSITE ;
- payment service providers ;
- carriers and service providers responsible for delivery ;
- service providers involved in the management of the WEBSITE ;
- statistical or marketing service providers, where their use is provided for and authorized ;
- administrative or judicial authorities when required by law.
DYN SUPPLY ensures that the service providers processing personal data on its behalf offer sufficient guarantees regarding data protection.
7. DATA RETENTION PERIOD
DYN SUPPLY retains personal data only for the period necessary for the purposes for which it is processed.
In general terms:
- Order-related data: for the duration necessary to manage the business relationship, and subsequently for the retention periods mandated by legal obligations—particularly accounting and tax obligations, where applicable ;
- Data submitted via the contact form: for the duration necessary to process the request and, where justified, for a reasonable period to allow for follow-up on the correspondence ;
- Browsing data and cookies: for the periods prescribed by applicable regulations and, where necessary, for the duration of the validity of the consent given ;
- Data used for statistical purposes: in accordance with the timeframes configured in the relevant tools and in compliance with applicable obligations.
When data are no longer needed, they are deleted or, where appropriate, anonymized.
8. DATA SECURITY
DYN SUPPLY implements appropriate technical and organizational measures to protect personal data against, in particular:
- the loss ;
- unauthorized access ;
- disclosure ;
- modification ;
- destruction.
Access to personal data is limited to individuals who require it in the performance of their duties.
Despite all the measures implemented, no electronic transmission or storage system can be considered completely secure.
9. YOUR RIGHTS
In accordance with the GDPR, and subject to the conditions set out in the regulations, you have the following rights:
- right of access: to obtain confirmation that your data is being processed and, where applicable, to obtain a copy thereof ;
- right to rectification: to request the correction of inaccurate or incomplete data ;
- right to erasure: request the deletion of your personal data when the legal conditions are met ;
- right to restriction of processing: to request, in certain cases, that the use of your data be temporarily restricted ;
- right to object: to object to certain processing operations based on legitimate interest ;
- right to portability: where this right applies, to receive the data you have provided to us in a structured and commonly used format ;
- the right to withdraw your consent when the processing is based on it.
Deletion of your data
In particular, you may request the deletion of your personal data when the conditions set out in the GDPR are met.
DYN SUPPLY possesses the technical means to delete the personal data in question when there is no legal obligation requiring us to retain it.
However, certain data may need to be retained for the legally required period, particularly to comply with accounting or tax obligations or to enable the establishment, exercise, or defense of legal claims.
10. HOW CAN YOU EXERCISE YOUR RIGHTS?
To exercise your rights or for any questions regarding the processing of your personal data, you may contact us:
E-mail : contact@ng-dynamis.com
Mailing address : NG DYNAMIS, Route de Chacuzard, 73800 Myans, France
Your request must enable us to identify you sufficiently so that we can process it under appropriate security conditions.
We are committed to responding to your request within the timeframes prescribed by applicable regulations.
11. COMPLAINT TO THE CNIL
If, after contacting us, you believe that your rights regarding your personal data are not being respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
You can obtain further information directly from the CNIL.